Channels Support

Last updated: July 30, 2025

Getting Help

We're here to help you get the most out of Channels. Whether you're experiencing technical issues, have questions about features, or need assistance with your account, our support team is ready to assist you.

Contact Information

For technical support, feature requests, or general inquiries, please reach out to us:

Frequently Asked Questions

Account & Authentication

  • How do I create an account? You need an invitation to use Channels. You must be 18 years or older to create an account. If you have an invite, go to the sign-up page and enter your details
  • I forgot my password. How do I reset it? Use the "Forgot Password" link on the sign-in page to receive a password reset email.
  • How do I delete my account? You can delete your account through the Delete Account page, or contact our support team at support@channels.careers for assistance with account deletion.

Privacy & Data

  • How is my data protected? We use industry-standard encryption and security measures to protect your information. We enhance the safety and security of our Services, verify user identity, and prevent fraud or other unauthorized or illegal activity. See our Privacy Policy for complete details.

Mobile App

  • Is there a mobile app? Yes, Channels is available on iOS and Android devices.
  • How do I sync between devices? Your account automatically syncs across all devices when you're signed in.
  • The app is crashing or not working properly. Try restarting the app, updating to the latest version, or contact support if issues persist.

Reporting Issues

If you encounter bugs, security vulnerabilities, or other technical issues, please report them to our support team with as much detail as possible, including:

  • Device type and operating system version
  • App version (if using mobile app)
  • Steps to reproduce the issue
  • Screenshots or error messages (if applicable)

Feature Requests

We value your feedback and suggestions for improving Channels. Send your feature requests to support@channels.careers and help us make the platform better for everyone.

Community Guidelines

Please review our Terms of Service and any policies or guidelines we may issue from time to time to understand the expected behavior when using Channels. We may restrict, terminate, or temporarily suspend your access to the Services if you fail to comply with these Terms, any of our policies or guidelines, or the law.

Business Hours

Our support team operates Monday through Friday, 9:00 AM to 6:00 PM Pacific Time. While we may respond outside these hours, please expect longer response times during weekends and holidays.

ChannelTech Inc.
For additional information, please visit our website or review our Terms of Service and Privacy Policy.

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